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Senior/ Growth Operations Manager, Membership

Uber

Uber

Sales & Business Development, Operations
Tokyo, Japan
Posted on Monday, January 15, 2024

About the Role

Reporting to the Head of Membership, as part of the membership team, your role will be critical to get more members and keep more members engaged and happy.

You will also collaborate closely with global, regional and local cross-functional teams to drive Uber One growth by operationalising Uber products and developing new initiatives to drive growth.

What You'll Do:

  • You will design the strategy behind and then execute on a range member acquisition and/or retention campaigns.
  • You will be passionate about optimisation - always trying to make existing programs and processes better.
  • You love working with people and are hungry to learn from the many country, regional and global membership teams around the world to help build best practice.
  • Develop end to end go-to-market plants and launch new membership product features.
  • Collaborate with key partners to create membership #magic. Key teams include, Work cross functionally to drive membership growth by partnering with Marketing, BD, Sales and Partnership Ops.

The Skills You'll Bring:

  • 5+ years of relevant experience, with time spent in growth, operations, strategy or finance roles, supported by a history of delivering clear results
  • English mandatory, Japanese fluency nice to have
  • SQL proficiency is a must
  • You must be very comfortable with numbers, and can build robust financial and forecast models.
  • You will need to be a strategic thinker, have an analytical mindset, and sharp business sense
  • You will need to be an excellent communicator, and collaborative
  • Experience in a membership/subscription service is a plus

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.