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Fleet Management - Team Lead

Uber

Uber

Berlin, Germany
Posted on Thursday, February 22, 2024

Fleet Management - Team Lead

Community Operations
in Berlin, Germany

About Uber

Uber is a technology company that is changing the way the world thinks about transportation. We are building the technology which people use every day. Whether it's heading home from work, getting a meal delivered from a favourite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, and more connected. And we're doing it at a global scale-energizing local economy and bringing opportunity to millions of people around the world. Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

About the Role

The EMEA mobility business is building a Fleet Support team with the main objective to help Fleets grow and boost their efficiencies on the platform.

We are looking for experienced and well-organized Team Lead for our Fleet Support team, to deliver outstanding support for our Operations as we focus on growth and expansions in the operated markets.

What you’ll do

  • Lead, empower, and develop strong team of Fleet Specialists within a time-sensitive and fast paced environment
  • Be hands-on with supporting a large share of Berlin fleet partners

  • Stay present and available for your team; this includes covering the floor, answering questions, hosting weekly individual meetings, and providing real-time feedback

  • Coach your team and drive performance to serve our Fleet Partners
  • Audit your team's performance with weekly audits and mentor towards progressive improvements; find opportunities for additional training & development
  • Handle enforcement of policies within the team
  • Act as a Subject Matter Expert (SME). Identify trending issues head-on and guide your team to do the same in their daily work
  • Interface and strong sense of integration with different areas such as quality, content and training
  • Develop and maintain positive relationship with internal and external collaborators (Ops and Commops)

What you’ll Need:

  • 1+ year people management experience required
  • B2B, Key Account Management or sales experience required
  • Fluency in German and English
  • Leading by example - maintain a positive, can-do demeanor and can encourage others!
  • Motivational skills - your team counts on you to encourage them to reach their full potential
  • Proven track record to lead effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations
  • Comfortable delivering feedback - you'll need to tune into your team’s performance, give reinforcing feedback where vital, and offer critical feedback for growth opportunities as they arise.
  • Exceptional written and verbal communication skills

Bonus Points:

  • 2+ years as Sales Team Lead (or similar)
  • Experienced in fast-paced environments
  • Hands-on mentality
  • Data and analytics-driven
  • SQL & Querybuilder experience
  • Proficiency with Google Suites

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.