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Senior Claims Advocate



Phoenix, AZ, USA
Posted on Saturday, May 25, 2024

Senior Claims Advocate

Safety, Security & Insurance
Chicago, Illinois |
Phoenix, Arizona

Safety & Insurance at Uber is dedicated to keeping people safe on the road. The Safety & Insurance team sits at the core of Uber’s business. We’re working to redefine what safety on the road means on a global scale. On the Insurance team, we anticipate and minimize risks. We're ready to respond should things go wrong for riders, drivers, and the company.

About the Role

The Senior Claims Advocate demonstrates a high level of technical proficiency in insurance claims to ensure proper action by insurance partners, while also providing feedback and answering inquiries. They engage with stakeholders to resolve high-severity matters, participate in carrier work product oversight, and analyze data to identify trends affecting claim outcomes. With limited direction, this individual will review and analyze complex claim notifications, ensuring correct practices by insurance partners. Additionally, they will play a key role in continuous improvement initiatives to enhance overall claims management efficiency.

Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs. Are you ready to Uber On?!

What you’ll do

  • Consult and collaborate with insurance carriers managing some of the most severe claims on Uber's commercial Auto policies in the US & Canada.
  • Work with the team to ensure operational excellence, quality claims management and the delivery of superior customer service.
  • Maintains a working relationship with Uber’s Internal Safety and Insurance Legal partners and be responsive to various questions with respect to any on-going claims issues, as well as collaborative on resolution strategies
  • Utilizes data and analytics to assess carrier performance and develop strategies for improvement.
  • Leverage insurance knowledge and communication skills to support claim resolution strategies and respond to time-sensitive demands, summons, complaints, and legal inquiries, ensuring proper distribution for handling.

Basic Qualifications

  • 4+ years of insurance claims experience preferably in commercial auto or general liability claims
  • Strong technical claims background, experience with complex coverage matters, litigated matters and large loss exposures.
  • Bachelor’s degree required

Preferred Qualifications

  • Prior management experience
  • Proficient skills with Google Workspace Tools, Tableau, Jira and other relevant online tools
  • Easy adaptation to changing situations, requirements or priorities
  • Prior experience working for Gig Economy company in Claims/Risk Management
  • Excellent verbal and written communication skills and the ability to create presentations for diverse audiences

For Chicago, IL-based roles: The base salary range for this role is USD$85,000 per year - USD$94,500 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$75,500 per year - USD$84,250 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.