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Head of Platform Safety, EMEA



Amsterdam, Netherlands
Posted on Friday, May 31, 2024

Head of Platform Safety, EMEA

Safety, Security & Insurance
in Amsterdam, Netherlands

About the Role

As the Head of Platform Safety, you will lead a team of Program Managers who manage and improve Personal, Road, and Catalog Safety across our Mobility and Delivery operations in EMEA.

In this role, you must build strong relationships with the business and cross-functional stakeholders in the region and at HQ. You and your team will work cross-functionally and be accountable for driving safety improvements for all of Uber’s users. As the regional subject matter experts, you and your team will be responsible for identifying and understanding safety risks and advising the business on strategies to support ongoing safe operations and growth.

The Safety team sets the strategy, drives innovation to raise the bar on safety, and helps build public trust in our commitment to safety.

What You'll Do

Uber Stands for Safety. Our goal is to become the undisputed leader in safety within the transportation and delivery industry, which requires a candidate to have validated experience in safety or risk management programs, marketplace operations, and leading teams, coupled with excellent communication, leadership, and influencing skills. In this role you will:

  • Lead a team of Program Managers covering Road, Personal, and Catalog Safety in EMEA.
  • Develop the EMEA Platform Safety strategy, engage in planning to define yearly OKRs, and be accountable for their execution.
  • Forge deep connections with Operations teams by partnering closely with General Managers, Heads of Regional Operations, Incident Response Teams, Heads of Regional Marketing, Safety Comms, Policy, Community Ops, and Compliance.
  • Advocate for EMEA Safety needs while being the voice of Safety in cross-functional strategy discussions between Operations, Product, Marketing, Community Ops, Legal, Policy, etc.
  • Leverage local insights and global best practices to create Uber's Platform Safety roadmap across EMEA and guide various teams through its implementation.
  • Drive standardization and centralization across Safety systems, processes, and tech to drive efficiency and effectiveness of safety programs.
  • Support establishing a culture of “safety first” and “doing the right thing” within Uber, by setting the right tone from the top.
  • Understand the business objectives and plans and advise on potential safety implications.
  • Participate in Ops and Safety governance and other special projects/assignments as necessary.

What You'll Need

  • At least eight years of experience excelling in Program Management, Operations, Product, or Strategy and Planning roles
  • Experience managing cross-functional teams across multiple regions
  • Ability to transition from big-picture thinking and planning to implementation at speed
  • Ability to set and communicate an inspiring vision AND get things done
  • Exceptional stakeholder management and relationship-building skills

Preferred Qualifications

  • Experience addressing safety or risk-related issues.
  • Data-driven decision-making mentality and sound business judgment through strong analytical thinking and experimentation.
  • Cross-team coordination, project management, and good verbal and written communication skills are essential.
  • The successful candidate also has a record of accomplishment delivering success in high-performing business organizations and program management experience.
  • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans.
  • Ability to take initiative in a constantly changing work environment.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.