Digital Sales Manager (B2B CRM)

#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team:

UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

About the role:

The Scaled Account Management team is looking for a Digital Sales Manager to supercharge growth for 70% of our restaurant partners on the Uber Eats platform. The Scaled Account Management team is responsible for ensuring SMB restaurant partners maximize the potential of the platform through scaled strategies that drive merchant experience and growth.

The Digital Sales manager is responsible for the next phase of growth for the sales segment. You will be the builder of digital channels and strategies that effectively reach, convert and measure product adoption and commercial success of the SMB customer base.

This role reports into the SMB Growth Manager and works within a team of operational experts to deliver high volume, high quality sales KPIs.

Your impact in role:

• Own the digital sales strategy, responsible for the weekly, monthly & quarterly planning, execution and measurement.
• Build scaled customer journeys across the lifecycle, ensuring we are growing incremental and effective touch points that deliver against key commercial objectives.
• Develop highly personalized campaigns that connect with the right merchant, at the right time, on the right channel, through automation and via Ad hoc initiatives when required.
• Ideate and investigate new channel opportunities through detailed assessment of effort, impact and risk, and make strong recommendations on what the business should launch
• Work closely with Digital Sales Coordinator and BPO Sales Manager to ensure campaigns are complementary to call activity and integrated where you find possible.

The experience you’ll need:

• Advanced experience in CRM and/or owned digital marketing strategies, tools and automation.
• Ability to think creatively and strategically (In this role you’ll need to be creative in coming up with hacky and/or work around solutions!)
• Commercially minded, ability to balance short term commercial attainment alongside foundational build
• Strong analytical skills (SQL skills preferred)
• Excellent communication and stakeholder manager skills, you’ll need to work with local, regional and global teams to unlock channels and feed into global-first initiatives

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.