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Strategy & Operations Manager, Comms & Engagement



Taipei City, Taiwan
Posted on Wednesday, June 5, 2024

Strategy & Operations Manager, Comms & Engagement

Local Operations, Operations
in Taipei City, Taiwan (ROC)

#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)

About The Team

We have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is island wide. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers and you can see the impact you are making each day.

About The Role

Delivery partners (DP) are one of Uber Eats’ most important partners who deliver food, groceries, or parcels from merchants to consumers. Uber Delivery is looking for a compliance leader to analyze, build and launch processes, and programs to optimize compliance results and build the best platform for earners in Taiwan!

In this role, you will drive the delivery partner compliance effort. It will involve ensuring our platform’s practices are compliant to the local regulations and Uber’s global standards. While online food delivery is relatively new to Taiwan and the regulatory environment is nascent, this is a rare opportunity to build a critical function to ensure that the Uber Eats platform and services will be truly a household name, a trusted brand, and the most preferred platform for DPs in Taiwan.

Your Impact in Role:

  • Problem Solving: solve and tackle a variety of challenges and opportunities related to couriers from strategy to execution (e.g. communications, user research, courier programs).
  • Communications: create, manage and implement the communication's plan with delivery partners, including managing blog posts, writing and editing delivery partner communications.
  • User Research: run focus groups, surveys and build corresponding dashboards to better understand our delivery partners and inform team priorities and strategy.
  • Engagement: lead and run listening session programs with delivery partners to understand their perspectives and improve their experience.
  • Stakeholder management: Orchestrate and bring together a wide range of cross-functional team members, including Legal, Public Policy, Communications and other external stakeholders to deliver strong outcomes. See Uber Values.

The Experience You’ll Bring:

  • 3+ years of experience in related fields such as communications, public relations, management consulting, user research, e-commerce, operations, strategy, analytics and project management.
  • Fluency in both Chinese and English is required.
  • Willingness to #gogetit and execute initiatives with grit and strong ownership.
  • Empathetic writer and wordsmith with the ability to convey complex products and ideas with clarity and simplicity for delivery partner audiences.
  • Inherently curious, you can break down ambiguous problems by applying structure and using data-driven and qualitative insights to solve them.
  • Strong communication and presentation skills, with the ability to synthesize information quickly, highlight the key takeaways, and highlight actionable insights.
  • Strong stakeholder, and project management capabilities, you should have the ability to zoom out to see the big picture as well as zoom in on key operational details, while leading cross-functional teams to achieve common goals.
  • Ability to gather, structure and analyze quantitative data (e.g. Excel, pivot tables, and intermediate SQL is a plus).

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.