AV Senior COE Specialist I - Croatian Speaker
Kraków, Poland
About the Role
At Uber, we’re building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid future, with AVs operating alongside drivers and couriers, each bringing their unique capabilities to the table. As the largest on-demand mobility and delivery platform in the world, Uber is uniquely positioned to help AV companies deploy and scale their technology globally.
As the COE Specialist on the Autonomous Vehicle team, you will be at the center of delivering on this mission to build the best support experience for Autonomous Vehicle users.
What you’ll do?
- Handle Customer Interactions via inbound or outbound phone and messaging
- Ensure continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience
- Provide accurate, valid and complete information by using the right methods/tools
- Have strong understanding and knowledge of your LOB, staying up to date with changes, roll-outs and ongoing initiatives.
What you’ll need?
- Excellent knowledge of English (written and spoken at C1 minimum)
- Fluent Croatian
- Previous call handling experience (inbound preferred)
- Exceptional communication skills.
- Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
- Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft.
- Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
- An Owner: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
- Passionate: A genuine passion for Uber and exceptional customer support experiences.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.