At Uber, we strive to deliver safe and compliant transportation to all. Uber’s Philippines business must simultaneously adhere to the requirements of multiple national and local regulatory authorities to continue operating. These include agencies such as the Land Transportation Franchising and Regulatory Board (LTFRB), the Department of Transportation (DOTr), and local government units (LGUs), among others. To do this, our Regulatory Operations team manages a suite of reporting processes, as well as providing on-demand regulatory support to regulators in the Philippines.

The right candidate for this role is interested in working with data, proactively seeks out opportunities to discover unique and exciting ways to solve problems, drive process excellence, and deliver premium support to our regulatory and licensing partners.

Duties and Responsibilities (not limited to)

• Execute a number of regulatory-related tasks in line with our licensing and regulatory conditions across the Philippines.
• Liaise effectively with regulators and other government partners on all issues related to regulatory reporting.
• Ensure that confirmed reportable events are escalated to the appropriate personnel in a timely manner.
• Strive to meet or exceed our Regulatory KPIs.
• Escalate any requests that need further clarification or attention.
• Work with key stakeholders to flesh out any complex or niche cases that you are investigating.
• Identify and resolve any blockers that may present themselves to you in a professional and timely manner.
• Be an advocate for our Regulatory vision and mission within Uber Philippines.
• Identify and share trends, insights, defects, and areas of improvement with stakeholders.
• Perform audits or investigations and make recommendations to relevant stakeholders using established guidelines.

Skills Needed

• Exceptional communication skills: Effective communicator, verbal and written, in a multicultural Philippine setting.
• Highly detail oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
• Naturally curious: Coachable, open to incorporating feedback, and dedicated to improving your craft.
• Excellent team player: You collaborate internally and across functional/regional areas to get the best possible outcome for partners and regulators.
• Owner mindset: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
• Positive: An infectiously positive attitude and drive to win; you hustle with determination.
• Passionate: A genuine passion for Uber and for delivering exceptional customer and partner support experiences.
• Problem solver: Ability to evaluate information or situations and break them down into key components. You apply strategic and critical thinking to consider various approaches and creative solutions to complex problems.

Requirements

• Excellent English, both spoken and written.
• High proficiency using computers (typing, quickly navigating between various tools).
• Exceptional reading comprehension and writing skills.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Willingness to work on a shifting schedule totaling 40 hours per week.
• Weekend shifts are required.

Preferred Qualifications

• Experience working in Compliance, Regulatory Affairs, Risk, or a related field preferred but not required.
• Support experience in a high-volume environment, including service industries, BPO, retail, hospitality, or other support environments.

Perks

• Health insurance (HMO) coverage.
• Wellness benefit.
• Ground-floor opportunity with the team; shape the direction of your career.
• We’re not just another app — we’re moving real people and assets and reinventing transportation and logistics globally, including in the Philippines.
• Sharp, motivated, hard-working co-workers in a fun office environment.
• Daily meals, snacks, and drinks provided (subject to local site benefits policy).

Ready to Ride?