As an Implementation Manager, you will be responsible for leading customers through one or more of Yotpo’s products setup, training, and initial program or campaign planning. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.

Responsibilities:

• Proactively guide your customers from deployment to launch to ensure a successful onboarding process to the Yotpo software
• Manage a varied book of onboardings at various stages of the process
• Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
• Train and educate customers on how to effectively utilize Yotpo products
• Strategize on growth-oriented campaigns for your customers to set them up for success with their CSM post-launch
• Improve and scale the Yotpo setup process
• Act as liaison between customers and the sales, delivery, and customer success teams to actively identify roadblocks and solutions during onboarding

Requirements:

• 2+ years experience in a client facing role, preferably in a SaaS, e-commerce, or marketing environment
• A proactive attitude and record of building rapport from initial conversation and throughout the client lifecycle
• Superior organizational and prioritization skills, along with focused attention to detail
• 2+ years experience in project management and implementation
• Technical aptitude, including general knowledge pertaining to web and APIs
• Must be able to work a Monday through Friday work week, hybrid working environment
• Must be native-level fluent in English and at least limited working proficiency in Hebrew
• Advantage- French