Customer Success Manager - Product Specialist
Yotpo
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.
We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.
You can hear all about it in our latest brand video.
Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.
As a Customer Success Manager, Specialist at Yotpo, you will be responsible for leading our customers to meaningful value by driving strong product adoption, serving as a product expert and consultant, and driving high customer sentiment We are looking for motivated team members who have strong communication skills, a passion for delivering success, and an interest in problem-solving with a solutions oriented mindset.
How you’ll make impact:
- Responsible for driving the customer to a high value threshold post-onboarding and getting the merchant bought in on a path to value.
- Leverage performance metrics and analytics: drive feature adoption, optimize programs, and understand & achieve client goals.
- Ensure all customers are achieving value and according to project plans and timeline.
- Strategic problem solver who can identify opportunities to streamline the value realization process and build new playbooks to help our customers achieve their goals.
- Proactively identifies potential challenges and recommends viable solutions to internal challenges or roadblocks.
- Be the voice of your customers by advocating internally for solutions to boost long-term customer value.
About you:
- Experience in a CSM – preferably in a SaaS environment.
- Experience building collaborative relationships with customers and colleagues. You enjoy being part of the customer journey and partnering with your teammates on challenging problems.
- Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment.
- Excitement and enthusiasm tackling complex, cross-functional challenges and operating in ambiguity.
- Self-starter who is as comfortable working on their own as well as part of a wider team.
Bonus points for:
- Experience in fast growing tech startup / B2B SaaS / e-commerce.
- Solid understanding of the digital marketing channels, particularly search engine, social media, and email marketing.
If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
We know there are a lot of career opportunities out there, so we really appreciate that you’ve taken the time to apply at Yotpo. Here's what happens next.
About Yotpo US:
- 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
- 100% coverage of employee dental + vision premiums.
- Comprehensive life and disability insurance.
- Flexible Time Off (FTO) policy, sick time, and paid holidays.
- Equity in options.
- Company sponsored 401K matching.
- Pre-tax Commuter and Healthcare benefits.
- Comprehensive paid leave for new parents and Dependent Care FSA.
- Individualized career development, rewards and recognition.
- Wellness and philanthropic programming and events.
- We are working in a hybrid capacity, spending 3 days per week in our NYC office.
Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships like Yotpo Cares, Employee Resource Group Belong @ Yotpo, WISE and Out in Tech.
Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
Base Salary $80,000 - $95,000 – In addition to base salary, this role includes a variable compensation component.
Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.
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