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Customer Onboarding Manager

Yotpo

Yotpo

Customer Service, Sales & Business Development
New York, NY, USA
Posted on Thursday, May 23, 2024

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

As an Customer Onboarding Manager, you will be responsible for guiding customers through one or more of Yotpo’s product setups, including: building initial program strategies or campaigns, integrations, training, testing, and project management.. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication and project management skills, a passion for helping people, an interest in problem-solving with a solutions oriented mindset, and the flexibility to help with a variety of projects.

You will:

  • Serve as the main point of contact for customers from deployment to launch to ensure a successful implementation process for Yotpo’s products
  • Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
  • Train and educate customers on how to effectively utilize Yotpo products via phone and videoconference
  • Provide strategic guidance for how brands should set up their initial strategy/campaigns with Yotpo’s products
  • Improve and scale the Yotpo implementation process
  • Act as liaison between customers and the Yotpo sales, product, support, professional services, and customer success teams to actively identify roadblocks and solutions during onboarding

About you:

  • You’re a great relationship manager and excel talking to VP- and C-suite leaders
  • You can manage simultaneous software implementations for multiple clients
  • You can research, troubleshoot and solve complex software issues
  • You can effectively project manage and create organized plans that ensure customer success post-onboarding
  • You can accurately synthesize client requests and questions, convey them to cross-functionally stakeholders, and work together to move implementations along
  • Must have a valid U.S. work authorization to apply

About Yotpo - US:

  • 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
  • 100% coverage of employee dental + vision premiums.
  • Comprehensive life and disability insurance.
  • Flexible Time Off (FTO) policy, sick time, and paid holidays.
  • Equity in options.
  • Company sponsored 401K matching.
  • Pre-tax Commuter and Healthcare benefits.
  • Comprehensive paid leave for new parents and Dependent Care FSA.
  • Individualized career development, rewards and recognition.
  • Wellness and philanthropic programming and events.
  • We are working in a hybrid capacity, spending 3 days per week in our NYC office.
  • Meet the team: Ally Zeltt, Karis Reiter, Isabella Quinones, Anthony Henkel, Lindsey Gerson

Yotpo’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin and Mogul’s Companies with Most Inclusive Benefits over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.

Base Salary $80,000 - $85,000 – In addition to base salary, this role includes a variable compensation component.

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

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